Loftin Veterinary Hospital Privacy Policy 4/13/2026

1. Introduction This Privacy Policy describes how Loftin Veterinary Hospital collects, uses, and protects your personal information when you opt in to receive SMS messages from us via our 10-digit long code (10DLC) messaging program.

2. Information We Collect • Mobile phone number • Name (if provided) • Any other information you provide when opting in

3. How we use your information • To send you SMS messages related to appointment confirmations, appointment reminders (for example, vaccinations due), as well as real-time text messages. • To respond to your inquiries and requests.

4. Data Sharing and Selling We do not share, sell, or rent your mobile information with third-party affiliates for marketing, promotional purposes, or newsletters. Your information will only be used for the purposes described in this policy.

5. Opt-out You may opt out of receiving SMS messages from us at any time by replying STOP to any messages. For help, reply HELP.

6. Message Frequency and Rates Message frequency varies. Message and Data rates may apply.

7. Data Security We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

8. Contact Us If you have any questions about the Privacy Policy or data practices, please contact us at loftinvethospital@gmail.com or 1836 Chemin Metaire Youngsville, LA 70592

9. Changes to this Policy We may update this Privacy Policy from time to time. Any changes will be posted to this page with an updated effective date. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All other categories exclude text messaging originator opt-in data and consent: this information will not be shared with third parties.

Loftin Veterinary Hospital Terms and Conditions

1. Loftin Veterinary Hospital will be sending appointment confirmations, appointment reminders, medical reminders (for example, vaccinations due), as well as real-time text messages.

2. You can cancel SMS service at any time. Just text “STOP” to the text number. After you send the SMS message If you are experiencing issues with the message program, you can reply with the keyword”STOP” to us, we will send you an SMS message to confirm that you have unsubscribe. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.

3. If you are experiencing problems with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at loftinvethospital@gmail.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.